Total time taken and steps to remove $40 worth of monthly services from Cox Communications (Cable + Internet):
1. Verification of 2 types of personal information
2. Verification of cancellations
Total Time: ~2 minutes
Also, $30 in pro-rated services was credited back to me
Total time taken and steps to remove $7.99 of monthly services from Microsoft Xbox Live:
1. Voice activated menu to tsf to Cancellations
2. Verification of 1 type of personal information
3. Verification of cancellation
4. Verification of 5 more types of personal information
5. Reason for cancellation
6. On hold to transfer to Cancellations (I thought that’s where I was?!)
7. On hold again to tsf
8. On hold again to tsf
9. Verification of 2 types of personal information
10. Reason for cancellation
11. Arguing to get me to keep the service
12. Verification of cancellation
Total Time: 18 minutes and 45 seconds
Also, I can barely understand Indians, even if they call themselves Rachel or Oliver
Winner: Cox!
I guess even though we love to hate our cable bill, at least you can cancel it without it taking up almost 1/2 your lunch hour.
So, last summer we cancelled cable. We had gone three months with watching a total of 3 hours of entertainment. With our television costing ~$100/month, that was $100/hr for those three hours. That didn’t add up for me, so we started The Grand Experiment. That experiment being a media-centered couple, removing the few hundred odd channels of 24/7 media from our lives. The idea was, with that extra $100/mo replace it with purchasing digital copies of our media and streaming them to the television, in addition to purchasing dvds of shows.