Comments on: Why my Xbox 360 support has sucked http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40 Home of Borked Cast, also a place for Nerds, Geeks Sun, 05 Feb 2012 20:58:56 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Luke http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-20608 Luke Sat, 16 May 2009 22:05:17 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-20608 I just sent my xbox a couple of days ago. According to the status report they already shipped it out, and its only been about 5 days. I guess it depends on your location and luck. And I'm sorry to say, but the calmer people never get the attention that the screamers get. Why do you think hollywood starts get all the publicity that they do? Unfortunately, society teaches us that being a pain in the ass gives you want you what. F everyone's lives. I just sent my xbox a couple of days ago. According to the status report they already shipped it out, and its only been about 5 days. I guess it depends on your location and luck. And I’m sorry to say, but the calmer people never get the attention that the screamers get. Why do you think hollywood starts get all the publicity that they do? Unfortunately, society teaches us that being a pain in the ass gives you want you what. F everyone’s lives.

]]> By: Jason C http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-17771 Jason C Wed, 25 Feb 2009 22:22:10 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-17771 I am also working on my 6th repair order. I'm so tired of this.... I waited 22hrs in wal-mart for the launch pro system with the chrome dvd face lol. It dies within the first year with video going out. Then the other 5 have been due to disc read errors with the exception of 1 time being sound stopped functioning correctly. I have the xbox all by itself on the end of an entertainment system so it is well ventilated and I also build computers for a living and know how to treat computer hardware. I've written them in WA and also agreed to pay any differences so that I can get a NEW system instead of a refurb that will continue to break within a years time..... sigh I am also working on my 6th repair order. I’m so tired of this…. I waited 22hrs in wal-mart for the launch pro system with the chrome dvd face lol. It dies within the first year with video going out. Then the other 5 have been due to disc read errors with the exception of 1 time being sound stopped functioning correctly. I have the xbox all by itself on the end of an entertainment system so it is well ventilated and I also build computers for a living and know how to treat computer hardware. I’ve written them in WA and also agreed to pay any differences so that I can get a NEW system instead of a refurb that will continue to break within a years time….. sigh

]]> By: BrandonC http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-14670 BrandonC Fri, 17 Oct 2008 06:43:05 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-14670 I bought my console in september of 2006, it lasted until tuesday last week and finally got the red lights of death, I was so pissed, just as the two pre -orders I have been waiting for are coming out (fable2 and Fallout3) I have heard the horror stories myself, took my friend 1 month and 1 week to receive his console back. I notified xbox online and had a box sent out, it got here Friday last week, I boxed my xbox 360 up added extra bubble wrap too. and sent it back same day i received the box. I also included a note, on my wife's kitty cat pink paper for the grocery list. The note was in hopes i could receive the same console back"if possible". All I could find(in a hurry) Sent it off , it got there monday, But they told UPS to hold it for later delivery, I"m already thinking the worse!!! Next day however they accepted it, That same night, the send me a email telling me it was repaired and being sent back. They send UPS the shipping info... Two days later it's updated and it's on it's way set for a Oct 20 delivery, 1 day before fable 2 comes out. My console was mint, no cosmetic damage, still has the plastic protecting the tray and the remote sensor. I can only hope i don't get back some dinged up but working refurbished model, I pray, I'll update the 20th, I did this with my wifes 3 fucking mths old wii, and got back a scratched refurbished dirty wii that worked... I wrote nintendo a very angry nasty letter. The good part, a mth after I sent that letter , nintendo wrote me back apollogized and sent a 2000 wii points card and two games. Didn't make me feel any better about the console but did make me less angry. I bought my console in september of 2006, it lasted until tuesday last week and finally got the red lights of death, I was so pissed, just as the two pre -orders I have been waiting for are coming out (fable2 and Fallout3) I have heard the horror stories myself, took my friend 1 month and 1 week to receive his console back. I notified xbox online and had a box sent out, it got here Friday last week, I boxed my xbox 360 up added extra bubble wrap too. and sent it back same day i received the box. I also included a note, on my wife’s kitty cat pink paper for the grocery list. The note was in hopes i could receive the same console back”if possible”. All I could find(in a hurry) Sent it off , it got there monday, But they told UPS to hold it for later delivery, I”m already thinking the worse!!! Next day however they accepted it, That same night, the send me a email telling me it was repaired and being sent back. They send UPS the shipping info… Two days later it’s updated and it’s on it’s way set for a Oct 20 delivery, 1 day before fable 2 comes out. My console was mint, no cosmetic damage, still has the plastic protecting the tray and the remote sensor. I can only hope i don’t get back some dinged up but working refurbished model, I pray, I’ll update the 20th, I did this with my wifes 3 fucking mths old wii, and got back a scratched refurbished dirty wii that worked… I wrote nintendo a very angry nasty letter. The good part, a mth after I sent that letter , nintendo wrote me back apollogized and sent a 2000 wii points card and two games. Didn’t make me feel any better about the console but did make me less angry.

]]> By: Mainevent24 http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-11943 Mainevent24 Wed, 18 Jun 2008 04:00:34 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-11943 I like the CNN idea, you should send it into CNN I like the CNN idea, you should send it into CNN

]]> By: Mainevent24 http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-11942 Mainevent24 Wed, 18 Jun 2008 03:59:05 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-11942 I sent mine out almost 3 weeks ago and apperently im suppose to get a call from an "english-speaking" supervisor tomorrow. The trick is the faster you call and talk to a manager the faster you get your xbox back. Taking into account where you live and what the problem is with it. I think ill be gettting a refurb too. Sorry about your troubles and good luck with the new one! I sent mine out almost 3 weeks ago and apperently im suppose to get a call from an “english-speaking” supervisor tomorrow. The trick is the faster you call and talk to a manager the faster you get your xbox back. Taking into account where you live and what the problem is with it. I think ill be gettting a refurb too. Sorry about your troubles and good luck with the new one!

]]> By: Dan http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-10132 Dan Thu, 06 Mar 2008 21:32:15 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-10132 Whoa i feel bad for you... im scared because my 360 should be here by now :9 Whoa i feel bad for you… im scared because my 360 should be here by now :9

]]> By: Jeff http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-8529 Jeff Mon, 21 Jan 2008 05:50:36 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-8529 If your console was damaged in shipment that should have been the responsibility of UPS, looks like they passed the buck. If your console was damaged in shipment that should have been the responsibility of UPS, looks like they passed the buck.

]]> By: dailu dnb http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-8091 dailu dnb Mon, 07 Jan 2008 16:43:59 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-8091 I was almost beginning to feel sorry for myself...... My first 360 went three red rings long ago. It was a bummer being away from online friends for a month or so. I too bought a second 360, and wouldn't you know it......yeppy, three red rings of death again. I was a bit miffed at microsoft the first time around, because I called them, was very civilized, and that was that. One of my online friends who sent his in just a bit before me, called and ranted and yelled and screamed, so they sent him a free 360 game. I don't get it.....So if I'm mean to them I get better service? This is supposed to make sense right? I wasn't mean this second time around, but I have to admit it's frustrating not having your console when you're accustomed to playing on the thing daily. If I was going to punish a gamer, I mean really punish him; I'd tell him he had to lose his console for a few weeks. Wouldn't that suck? Yeah I know. deelu I was almost beginning to feel sorry for myself……

My first 360 went three red rings long ago. It was a bummer being away from online friends for a month or so. I too bought a second 360, and wouldn’t you know it……yeppy, three red rings of death again.

I was a bit miffed at microsoft the first time around, because I called them, was very civilized, and that was that. One of my online friends who sent his in just a bit before me, called and ranted and yelled and screamed, so they sent him a free 360 game. I don’t get it…..So if I’m mean to them I get better service? This is supposed to make sense right?

I wasn’t mean this second time around, but I have to admit it’s frustrating not having your console when you’re accustomed to playing on the thing daily. If I was going to punish a gamer, I mean really punish him; I’d tell him he had to lose his console for a few weeks. Wouldn’t that suck? Yeah I know.

deelu

]]> By: Dan J http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-6965 Dan J Sat, 01 Dec 2007 19:19:50 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-6965 I know your pain man, i bought my original 360 in March 07, replaced it once at the stor for "dirty disc error" sent my 2nd unit to xbox for repair for dirty disc error, got a new one back and less then a week later send it back for repairs because video was out, 2 days after i got that unit back from repair center it was still broke, sent it back and they sent me a refurbished one, that one lasted about 3 weeks red lights of death, that one was replaced with a refurbished unit that started doing dirty disc errors within 30 mins of getting it. So in all I have had my 360 replaced 5 times (6 total xbox 360's if you count my original) and sent it in to the rapair center 5 times in 7 months. Now i am to wait for a phone call from an xbox special repair supervisor so they can work out what needs to be done to handle my problems....ohh yea i build computers for a living so my 360 doesn't ever move and is well taken care of. I know your pain man, i bought my original 360 in March 07, replaced it once at the stor for “dirty disc error” sent my 2nd unit to xbox for repair for dirty disc error, got a new one back and less then a week later send it back for repairs because video was out, 2 days after i got that unit back from repair center it was still broke, sent it back and they sent me a refurbished one, that one lasted about 3 weeks red lights of death, that one was replaced with a refurbished unit that started doing dirty disc errors within 30 mins of getting it. So in all I have had my 360 replaced 5 times (6 total xbox 360′s if you count my original) and sent it in to the rapair center 5 times in 7 months. Now i am to wait for a phone call from an xbox special repair supervisor so they can work out what needs to be done to handle my problems….ohh yea i build computers for a living so my 360 doesn’t ever move and is well taken care of.

]]> By: Andrew http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-6746 Andrew Sun, 25 Nov 2007 05:32:16 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-6746 Hey I know just what its like to go through all the stress of the repair on a 360. I got mine last Christmas and after about 3 months I had to send it in for repair, that took a month for them to fix that one. So after that I was able to play for about 2 maybe 3 more months and guess what, the refurb 360 they sent had the same issue as my first one. It couldn't read any disc I put in it. So now we are yet another month of repair. So out of about 7 months or so, I have about 5 of playing. Here I am today, and I have bad news, the last 360 they sent me is doing the same thing again. Now I follow all "recomended" guidelines for my 360, in an open space, clean, sturdy connections, you all know the list of things to check. Well god only knows what the problem is. So today I requested my 3rd repair. So in about a week when I get that box, I will be without my Xbox 360 or my HD DVD player, all the money spent on games and HD DVD's ... pointless for lets hope at most yet another month. It is so frustrating, I am tempted to dump Xbox and get a PS3 because from what I have seen and heard, they have nothing near the 30+ percent failure rate that the Xbox does. It upsets me because I am a avid fan of Xbox and all of it's games over Play Station, but I would rather get my moneys worth than be stuck with a continuously broken product. What do ya'll think? Hey I know just what its like to go through all the stress of the repair on a 360. I got mine last Christmas and after about 3 months I had to send it in for repair, that took a month for them to fix that one. So after that I was able to play for about 2 maybe 3 more months and guess what, the refurb 360 they sent had the same issue as my first one. It couldn’t read any disc I put in it. So now we are yet another month of repair. So out of about 7 months or so, I have about 5 of playing. Here I am today, and I have bad news, the last 360 they sent me is doing the same thing again. Now I follow all “recomended” guidelines for my 360, in an open space, clean, sturdy connections, you all know the list of things to check. Well god only knows what the problem is. So today I requested my 3rd repair. So in about a week when I get that box, I will be without my Xbox 360 or my HD DVD player, all the money spent on games and HD DVD’s … pointless for lets hope at most yet another month. It is so frustrating, I am tempted to dump Xbox and get a PS3 because from what I have seen and heard, they have nothing near the 30+ percent failure rate that the Xbox does. It upsets me because I am a avid fan of Xbox and all of it’s games over Play Station, but I would rather get my moneys worth than be stuck with a continuously broken product. What do ya’ll think?

]]> By: MikeZdoesit http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-3667 MikeZdoesit Mon, 27 Aug 2007 14:19:01 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-3667 Thats terrible dude, I was fearful when mine broke a week ago having read so many horror stories (one guy going through 11 of them) but thankfully I already got it back after just 6 days, completely fixed with an apology notice and a free month of Xbox live. I also noticed its humming much quieter then it was before (I got the the same console I sent off repaired and sent back) and quite frankly I'm astounding how well I was taken care of. The Major Difference between you and me? Well, I'm guessing Microsoft Australia is honoring its legal obligation and taking better care of its customers. I will also add that Australians get something called an 'Implyed' warranty which means every time we buy something its illegal for the manufacturer to not repair or replace the item so it works the way it supposed to. Anyways, I'm glad you found peace with the core, hopefully it lasts this time ;) Thats terrible dude, I was fearful when mine broke a week ago having read so many horror stories (one guy going through 11 of them) but thankfully I already got it back after just 6 days, completely fixed with an apology notice and a free month of Xbox live. I also noticed its humming much quieter then it was before (I got the the same console I sent off repaired and sent back) and quite frankly I’m astounding how well I was taken care of. The Major Difference between you and me? Well, I’m guessing Microsoft Australia is honoring its legal obligation and taking better care of its customers. I will also add that Australians get something called an ‘Implyed’ warranty which means every time we buy something its illegal for the manufacturer to not repair or replace the item so it works the way it supposed to. Anyways, I’m glad you found peace with the core, hopefully it lasts this time ;)

]]> By: Nathan http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-3574 Nathan Thu, 23 Aug 2007 16:27:01 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-3574 I know how you feel, my Xbox 360 took at least a month starting when it broke and called them to get it fixed and when I got it back, its very stressful to go through with something like this when you just want to play a game on it and not have to worry about anything breaking. I know how you feel, my Xbox 360 took at least a month starting when it broke and called them to get it fixed and when I got it back, its very stressful to go through with something like this when you just want to play a game on it and not have to worry about anything breaking.

]]> By: philip wentland http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-790 philip wentland Fri, 13 Apr 2007 18:50:04 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-790 i need full adress of that mcallen texas support center i need to send my xbox back thanks for ur help i need full adress of that mcallen texas support center i need to send my xbox back thanks for ur help

]]> By: Nick http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-226 Nick Mon, 29 Jan 2007 15:57:06 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-226 Well thats one way of doing it but its not realy fair mine has been gone a week on my second system so fingers crossed i get a new one back if not hope it wont break lol any way good luck dude Well thats one way of doing it but its not realy fair mine has been gone a week on my second system so fingers crossed i get a new one back if not hope it wont break lol any way good luck dude

]]> By: revoked http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-224 revoked Fri, 26 Jan 2007 16:19:42 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-224 No new updates really, I gave in and bought a 360 Core since I had all the components already. And handed off the busted console to a friend who's profession is in IT, and 'ejoys' dealing with RMAs. He hasn't had a chance to take any action. No new updates really, I gave in and bought a 360 Core since I had all the components already. And handed off the busted console to a friend who’s profession is in IT, and ‘ejoys’ dealing with RMAs. He hasn’t had a chance to take any action.

]]> By: Nick http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-222 Nick Fri, 26 Jan 2007 12:29:48 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-222 this is bad any updates about it ? this is bad any updates about it ?

]]> By: Nick http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-221 Nick Fri, 26 Jan 2007 12:28:53 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-221 This is really bad man i dont know if ur in UK or US but i would contact the office of fair trading or the equal service in yuor country i have had lots of trouble with them also getting passed through to inida to people who dont understand english This is really bad man i dont know if ur in UK or US but i would contact the office of fair trading or the equal service in yuor country i have had lots of trouble with them also getting passed through to inida to people who dont understand english

]]> By: Anton http://www.greyhats.com/gaming/why-my-xbox-360-support-has-sucked-40/comment-page-1#comment-212 Anton Sun, 21 Jan 2007 14:17:13 +0000 http://www.greyhats.com/2006/12/07/why-my-xbox-360-support-has-sucked/#comment-212 You should send this in to CNN.com (i.e. some big news company). This is ridiculous. I just sent my Xbox 360 in to the repair center about 2 weeks ago. I also received the 3 red lights, and awaiting to receive my 360 back. I hope I do not receive the same experience. But if I do, I will waste no time to let as many people as I know about it. You should send this in to CNN.com (i.e. some big news company). This is ridiculous. I just sent my Xbox 360 in to the repair center about 2 weeks ago. I also received the 3 red lights, and awaiting to receive my 360 back. I hope I do not receive the same experience. But if I do, I will waste no time to let as many people as I know about it.

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