Monthly Archives: April 2008

[Customer Service] Cox vs. Xbox Live FIGHT!

Total time taken and steps to remove $40 worth of monthly services from Cox Communications (Cable + Internet):
1. Verification of 2 types of personal information
2. Verification of cancellations
Total Time: ~2 minutes
Also, $30 in pro-rated services was credited back to me

Total time taken and steps to remove $7.99 of monthly services from Microsoft Xbox Live:
1. Voice activated menu to tsf to Cancellations
2. Verification of 1 type of personal information
3. Verification of cancellation
4. Verification of 5 more types of personal information
5. Reason for cancellation
6. On hold to transfer to Cancellations (I thought that’s where I was?!)
7. On hold again to tsf
8. On hold again to tsf
9. Verification of 2 types of personal information
10. Reason for cancellation
11. Arguing to get me to keep the service
12. Verification of cancellation
Total Time: 18 minutes and 45 seconds
Also, I can barely understand Indians, even if they call themselves Rachel or Oliver

Winner: Cox!

I guess even though we love to hate our cable bill, at least you can cancel it without it taking up almost 1/2 your lunch hour.